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  • (913) 367-5500
  • (913) 367-3654
  • Staff Directory
  • FIRE
    Non-Emergency: 913-367-4329
    Emergency: 9-1-1
  • POLICE
    Non-Emergency: 913-367-4323
    Emergency: 9-1-1

City Utility Service


The City of Atchison provides water, wastewater, and refuse service. All three services are conveniently billed on one monthly statement -- your City of Atchison utility bill.

PAYMENT INFORMATION

Our customer service staff accepts payments in person, answers about your bill, and handles requests for service turn-on, disconnections, or transfers. Sorry, at this time we do not offer online bill pay or e-billing, although we hope to be able to offer this in the future.

When mailing your payment, remember:

  • Make checks, money orders, and cashier's checks payable to the City of Atchison, Kansas.
  • Personal checks MUST show your name, address, date of birth, and driver license number.
  • For good measure, include your account number(s) on the memo line of checks.
  • Never send cash through the mail. EVER. We are not responsible for mailed cash payments.

UNDERSTANDING FEES

Establishing Service: We require a $25.00 connection fee (taxes apply) to establish service. This is not a deposit and it is not refundable. If you apply for service online or by phone, the connection fee will appear on your first utility bill.

Late Fees and Reconnection Fees: The City enforces a timely payment policy. The balance shown on your utility bill statement is due on the date given on the bill, meaning that it must be in our office before the end of business (5:00 p.m. CST) that day. As a customer, it is your responsibility to ensure that the payment arrives by the due date.

We provide a number of payment options for your convenience including:

- automatic bank draft

- in person at our utility offices

- or payment by mail (checks only)

Postal mail is a generally reliable but imperfect system. We do not give credit for postmarked mail not received by the due date.

If payment is late, we assess a late fee of the greater of $7.00 or 10% of your bill and a bright red disconnect notice is generated immediately. Customers have seven business days from the due date to settle their account in full, otherwise service will be disconnected and a $75.00 disconnect fee will be added to the account. The account must be paid in full before service can be restored.

Having trouble paying your bill on-time? Try our Auto-Pay Bank Draft and avoid late fees.

Having trouble paying your bill altogether? Contact us. As a service provider, we may be able to offer payment options and other arrangements for customers in good standing. We can help, but we have to hear from you first.

Returned Checks: We assess a $25.00 charge on returned checks for insufficient funds. If service is disconnected, you are required to pay an additional $25.00 plus applicable tax before the service will be restored.