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    Non-Emergency: 913-367-4329
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    Non-Emergency: 913-367-4323
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FAQs

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Results 1-8 of 8
Who do I call for a special trash pick-up?
Contact the our Public Works HelpLine at 913-367-5561.
Even if I'm behind on my city utility payments, doesn't the City have to keep my water on if it's below freezing outside?
No. Utilities are provided to customers who pay on-time and in-full for the services they use. There is no cold weather provision for water.
If the City shuts off my water and the pipes burst, isn't the City liable?
No. It is a customer's decision to establish water service and the customer's responsibility to pay for the service. If payment is not rendered for services used, the City is not responsible for maintaining service or what happens after service is disconnected to private property.
Is there a charge for refuse special pick-up?
No. Special pick-ups are provided as a courtesy to our customers, but scheduling may be limited at times. Call us today at 913-367-5561 to schedule your pick-up.
Can I opt out of refuse service?
No. Residential refuse collection is a standard monthly fee. This service is mandatory; it is not optional.
How do I know what day my trash gets picked-up?
Call us at 913-367-5561 with your address. We're happy to help. Check out the Solid Waste Collection division of our Public Works department for a route map, holiday collection schedule, and snow routes.
If sewer backs-up into my house, isn't the city responsible for the damage and/or replacing my line?
No. All problems that happen on your side of the line are definitely your responsibility. The City is only responsible for reasonably maintaining the public line up to the point at which it connects to your property. Even so, tree roots, main breaks, debris your neighbor threw down the storm sewer, these are all things outside of our control and responsibility. If you experience a problem with water or sewer service, call us at 913-367-5500. Our service crews will do an inspection and, if necessary, perform maintenance on the public main to correct the problem. If, however, the problem is occurring between the main and your house on your private line(s), then it is your responsibility to maintain, fix, or replace the line as the situation may be. Please note: You will need the services of a LICENSED contractor and/or plumber to make repairs. Tradesmen who are not licensed by the city are not lawfully allowed to do business in the community. Before you sign on the line, call our Community Development office at 913-367-5560 to see if your potential contractor is legit.
Why is the City so tough about late penalties on utility bills?
For years, good customers who paid their bill on time had to subsidize the bad habits of those who continuously abused more lenient payment policies through higher rates. Today, we strictly and uniformly administer our policies because to do otherwise would be unfair to good customers who voluntarily do the right thing.
Results 1-8 of 8